Turn Every Customer Conversation Into Actionable Zendesk Data
Integrate Verbix.AI with Zendesk and instantly analyze customer conversations to extract support relevant information, turning every call into structured tickets, insights, summaries, and ACTIONS of follow-up.
With Verbix.AI your support teams automate their post call work and get deeper insights into customer needs, sentiment, issues, and agent performance.
What Verbix.AI Sends to Zendesk
Convert each customer interaction into structured, actionable customer service information.
AI Call Summary
Automatically generate concise summaries for the issue, resolution, important discussions, and follow-up actions.
Customer experienced an urgent payment gateway timeout resulting in HTTP 500 errors. Escalated immediately to Tier 3 engineering with diagnostic logs attached.
Full Transcript
Capture full transcripts separated by speaker so that support teams can read through the conversation without having to listen to the whole recording.
Data Extraction
Extract customer issues, products, order details, case information, dates, priorities, commitments, and other key information from the conversation.
Customer Insights
Analyze customer intent, sentiment, topics, pain points, and conversation outcomes.
Compliance Results
Detect critical compliance statements, mandatory disclosures, policy matters, and alerts to discussion.
Action Items & Follow-up Tasks
Automatically detect commitments and next steps, so support teams have a clear understanding of what needs to take place following the conversation.
Extract the Data That Matters to Your Customer Service Team
Verbix.AI mines essential information from all conversations and delivers it ready for your Zendesk workflows.
Banking
Banking Support & Transaction Requests
“My business account is locked out after too many failed login attempts. I need access restored today as we have a payment due. ”
Autonomous Support Intelligence That Empowers Agents
Eliminate manual notes and post-call wrap-up delays with real-time conversation-to-ticket intelligence.
Save Time
Reduce manual ticket updates and post call documentation.
Improve Accuracy
Capture important customer information from conversations automatically.
Faster Resolution
Provide agents with context in a structured way before they respond or follow up.
Better Customer Experience
Assist Support teams to understand the issue, history, intent and expectations of the customer.
Map AI Insights to Your Zendesk Fields
Control what data Verbix.AI pulls and maps into your Zendesk tickets and customer records.
Zendesk provides customizable ticket workflows, routing, automations, integrations, and AI-powered classification by topic, sentiment, language and entities.
From Conversation to Zendesk in Minutes — Without Manual Work
Verbix.AI automates the entire post-call workflow.
Customer Conversation
Your customer engages with your sales or support team via your current phone or contact-center system.
AI Transcribes the Call
Verbix.AI turns the talk into the correct, speaker-separated transcription.
AI Analyzes the Conversation
Verbix.AI detects what the customer's intent, sentiment, issue, key-discussed topics, needs, solution, and aftercare are.
Data Sent to Zendesk
Relevant information is mapped to your configured Zendesk ticket fields, notes, tags, and customer records.
Follow-up & Workflow
Generate follow-up tasks, trigger configured workflows, alert teams, and update customer records.
Key Benefits
Put the power of AI-driven conversation intelligence in the hands of your customer service team with Zendesk.
Increase Agent Productivity
Spend less time listening to recordings and writing notes after the call.
Capture Customer Intent
Automatically determine what the customers want, what demand is, and what action is needed.
Improve Ticket Accuracy
Turn your conversations into structured ticket information, not notes that you have to type up yourself.
Faster Resolution & Better CX
Provide agents with relevant conversation context to help them respond and resolve issues more quickly.
Identify Customer Sentiment
Recognize positive, neutral and negative customer engagement and flag conversations that need intervention.
Automate Support Workflows
Ticket routing, follow-ups, escalations, and other configured workflows can be driven by extracted conversation information.
Customer Success Stories
Trusted by Customer Service Teams Worldwide
See how companies turn customer conversations into action intelligence with Verbix.AI.
Frequently Asked Questions
Yes. Verbix.AI integrates conversation intelligence with Zendesk workflows to the workload of turning customer conversations into summaries, structured data, insights, and follow-up actions.
Yes. Verbix.AI are able to produce AI-powered summaries that include the customer's problem, important points of discussion, resolution, and the steps moving forward.
Yes. Customer intent, sentiment, issue type, products, order details, needs, priorities, activities, and other custom attributes can be fetched using Verbix.AI.
Yes. The information extracted can be setup and mapped to any of the following for relevant Zendesk tickets: ticket fields, tags, notes, customer information, or custom fields.
Yes. Conversation analysis can unravel customer sentiment and enable support teams to pinpoint attention-worthy conversations.
Yes. Information harvested from conversations can drive automated ticket changes, assignments, tags, follow-up, escalation, and other support workflows.
Yes. Verbix.AI is purpose-built to be seamlessly integrated with existing telephony and contact-center setups, enabling businesses to supercharge their phone communications without needing to swap out their legacy phone system.
Connects with tools you already use
Verbix integrates seamlessly with your favorite helpdesk, CRM, ERP, and telephony applications to automate workflows.
