Turn Every Customer Conversation Into Actionable SAP Data
Verbix.AI analyzes customer conversations and automatically sends AI-generated call summaries, transcripts, extracted insights, sentiment, intent, and key business data into SAP.
Connect your conversations with your SAP workflows and eliminate manual call notes, repetitive data entry, and missing customer information.
What Verbix.AI Sends to SAP
Turn unstructured customer conversations into structured, actionable SAP data.
AI Call Summary
Get concise AI-generated summaries of every customer conversation with important discussion points, customer requirements, commitments, and next steps.
Full Call Transcript
Generate precise transcripts with the speakers separated and save them to the related SAP customer, business partner, service order, ticket, or activity document.
Intelligent Data Extraction
Verbix.AI captures key business information from dialogues and populates the relevant SAP fields or business objects.
Conversation Insights
Capture the relevant context of each conversation and provide this information in SAP.
Automated Workflow Actions
Convert conversation insights to action in your SAP environment.
Connect Verbix.AI With Your SAP Environment
Verbix.AI is applicable to various SAP environments and integration architectures.
Extract the Data That Matters to Your Business
Verbix.AI can identify industry-specific information in conversations and automatically send it to the relevant SAP business object.
Commercial Banking & Loan Operations
“For our new expansion, we need to process a business loan of $500,000. The documents need to be reviewed and submitted this week.”
Automatically extract financial requirements and map conversation insights into SAP Business Partner and financial workflow objects.
Save Time
Automate data entry and eliminate manual work
Improve Accuracy
AI extracts data with high precision and confidence
Real-time Sync
Data is pushed to SAP instantly
Better Decisions
Clean data leads to better insights and outcomes
Map AI Insights to Your SAP Business Objects
Select the data to be extracted by Verbix.AI and the SAP location in which to file it.
Map extracted AI attributes to standard or custom SAP fields as per your business needs.
Customize Your SAP MappingFrom Conversation to SAP in Minutes — Without Manual Work
Verbix.AI automates the entire post-call process.
Conversation Happens
A customer engages with a sales, service, support, or field-service representative via your existing telephony environment.
AI Transcribes the Call
Verbix.AI turns chat into precise, speaker-distinguished transcripts.
AI Summarizes & Extracts Data
VerbixAI Extracts crucial information like customer intent, sentiments, product interest, order detail, service needs, obligations, and following actions.
Data Posted to SAP
The Extracted information is mapped and synchronized with the corresponding SAP Customer, Business Partner, order, service ticket, activity or other business object.
Workflow & Actions Triggered
Apply the derived conversation intelligence to initiate follow-up actions, notifications, escalations, workflows and other SAP activities.
How Verbix.AI + SAP Integration Works
Identify & Match
Verbix.AI identifies the correct SAP record using information such as:
- Caller ID
- Customer phone number
- Email address
- Customer ID
- Business Partner ID
- Sales Order Number
- Service Order Number
- Ticket / Case Number
- IVR information
- Custom identifiers
This make sure all conversations belong to the appropriate customer and business process.
Transform & Enrich
Every conversation is analyzed and processed by Verbix.AI, and the information spoken is turned into structured business data. AI can identify:
- Intent
- Sentiment
- Topics
- Keywords
- Product references
- Customer requirements
- Action items
- Compliance information
- SLA-related information
- Follow-up requirements
Push Data to SAP
The extracted data can be fed into SAP through available E2E EIS integrations including:
- SAP APIs
- OData
- BAPIs
- SAP Integration Suite
- SAP Cloud Integration
- SAP BTP
- SAP Event Mesh
- Custom integration workflows
You can choose the integration method depending on your SAP landscape and business needs. SAP’s own documentation promotes API- and integration-based data sharing between connected SAP solutions and processes.
Key Benefits
Increase Team Productivity
Eliminate repetitive post-call data entry and free up your sales and service teams to focus on customers, not docs.
Capture More Customer Information
AI automatically captures important details that agents may forget to ask for or may otherwise mistype or forget to enter.
Improve SAP Data Quality
Keep customer, service, sales, and operations records enriched with structured conversation information.
Faster Follow-Ups
Automatically flag next steps and follow-up needs so teams can respond more quickly.
Improve Customer Experience
Give employees instant access to conversation context, customer needs, and prior engagement.
Automate Business Processes
Trigger SAP workflows, tasks, notifications, escalations, and more using conversation insights powered by AI.
Strengthen Compliance
Keep track of the conversation, transcript, summary, and compliance information for the purpose of auditing and quality assurance.
Better Business Intelligence
Turn customer conversations into structured data for analytics, reporting, and business decision-making.
Enterprise-Ready SAP Integration
Verbix.AI is built for complex enterprise environments.
Flexible Integration
Integrate via SAP APIs, OData, BAPIs, SAP Integration Suite, SAP BTP, or your own integration processes.
Custom Field Mapping
Assign the extracted AI attributes to standard or custom SAP fields as per your business needs.
Multi-Company Support
Direct the conversation details to the relevant business department, organization, location, or operational course.
Custom Business Logic
Use business rules to decide what information needs to be extracted, what should be stored, and what action should be triggered.
Secure Data Exchange
Protect your enterprise data and conversations with secure authentication, encrypted data transfer, access controls, and audit logging.
Integration Options
Standard Integration
Integrate Verbix.AI with standard SAP processes via SAP integration technologies for rapid implementation.
Custom Integration
For more specialized SAP environments, use APIs, OData, BAPIs, custom services, or enterprise integration workflows.
Real-Time Event-Driven Integration
Implement SAP BTP and Event Mesh to automate business processes based on specific conversation events or insights.
Historical Data Backfill
Historical call recordings and chats are processed to generate summaries, transcripts, insights, and structured data to your SAP environment.
Customer Success Stories
Trusted by Customer Service Teams Worldwide.
Find out why companies are enhancing quality control, customer satisfaction, and business process efficiency with Verbix AI.
Frequently Asked Questions
Yes. Verbix.AI can be implemented in SAP environments and link relevant customer, sales, service, and operational workflows with conversation intelligence.
Verbix.AI supports SAP environments of the SAP S/4HANA, SAP ECC, SAP CRM, SAP Service Cloud, SAP BTP and SAP integration architectures, but this is dependent on the specific implementation.
Yes. Summaries of calls generated by AI can be associated to corresponding SAP objects as notes, activities, attachments, or any other defined field type.
Yes. Verbix.AI is capable of extracting customer intent, sentiment, keywords, interest in products, service needs, to do items, follow up items, and more attributes that are specific to your business.
Yes. You can customize the integration to map the conversation attributes extracted from the conversations with the visitors to relevant standard or custom fields within your SAP system based on your requirements.
Yes. Conversation insights can be leveraged to enhance service tickets, cases, activities, notes, and other service records if these are supported.
Yes. Insights from conversations can be leveraged to drive workflows, follow-up actions, notifications, escalations, and other automated business processes.
Yes. SAP BTP allows an integration layer to connect Verbix.AI to SAP systems, workflows, APIs, and enterprise applications.
Yes. Verbix.AI integrates seamlessly with existing telephony and contact-center systems, enabling organizations to enhance their communication infrastructure with AI conversation intelligence without the need to replace it.
Connects with tools you already use
Verbix integrates seamlessly with your favorite CRM, helpdesk, and telephony applications to automate workflows.
