AI Call Analytics for Elastix Open-Source Telephony Integration
AI-Powered Conversation Intelligence for ElastixTurn every Elastix call into business insights with call transcription, agent performance metrics, call summaries, sentiment and conversation analysis powered by AI. Analyze customer interactions to improve agent performance and gain greater insight into your telephony traffic.
Is This What Your Team Is Facing?
Elastix offers flexible open-source telephony solutions for enterprises, however monitoring every call can be challenging when the number of calls increases.
Manual Call Reviews Take Too Much Time
Supervisors listen to hours of recorded conversations rather than focusing on coaching agents and improving customer experiences.
Limited Customer Sentiment Visibility
Standard telephony reports don’t offer information about emotions, satisfaction, or conversation quality.
Difficult Agent Performance Monitoring
The average call metrics don’t reveal how well agents are communicating with customers, or the areas in which they need to improve.
Manual Conversation Monitoring
Call monitoring on a call by call basis is labour intensive and difficult to scale.
Valuable Customer Insights Are Missed
Customers’ feedback, recurring issues, or sales leads can be buried deep within recorded conversations.
Standard Reports Lack Conversation Context
Classic call reporting numbers tell you about volume, but not what customers and agents actually talked about.
How Elastix Call Analytics Works with Verbix
AI-Powered Conversation Intelligence in Four Simple Steps
Connect Your Elastix Telephony Environment
Integrate your Elastix system with Verbix through available integrations, APIs, and call recording features.
AI Transcribes Every Conversation
Turn Elastix calls, recorded automatically, into transcripts you can search using:
AI Generates Conversation Insights
Access AI-Powered Analytics
Access conversation insights, call trends and quality data all in one place with the AI analytics dashboard.
AI-Powered Elastix Analytics Dashboard
Get more visibility into each customer interaction and phone conversation.
Analyze Every Elastix Conversation
Comprehensive AI analysis across customer support, sales, helpdesk, finance, and technical teams.
Customer Support
Detect repeated customer problems, know what the customers are complaining about, and inquire on supporting quality.
Sales Calls
Know the customer intent, objections, and potential in sales talking.
Internal Helpdesk
Evaluate internal support case to enhance service quality and teamwork.
Finance & Billing
Audit the billing conversations for consistency and customer satisfaction.
Technical Support
Recognize common technical problems and enhance the quality of the support and the solution.
Agent-to-Agent Collaboration
Capture the dynamics of internal communications and foster employees’ collaboration and knowledge sharing.
Powerful AI Capabilities
Unlock intelligent insights from every Elastix call automatically.
AI Call Transcription
Elastix calls are transcribed automatically with high accuracy and are fully searchable.
AI Call Summaries
Produce pithy summaries of the top talking points and most important next steps.
Customer Sentiment Analysis
Analyze customer mood and sentiment during conversations.
Conversation Search
Search on any previous conversations with keywords, summaries, agents, customers, or call details.
Agent Performance Insights
View and track agent quality communications to better coach towards success.
AI Playbooks
Detect critical moments and results in conversations automatically.
CRM Integrations
Seamlessly integrate AI-powered conversation insights into your CRM and business applications.
API Integration
Verbix AI can be integrated into your existing apps and workflows via APIs.
Custom Monitoring
Enable and customize AI monitoring policies to fit the unique business needs of your organization.
Flexible Deployment for Elastix
Select the deployment option that best matches your organization's infrastructure and security needs.
Shared Cloud
Quick deployment on secure cloud infrastructure.
- Small Businesses
- Growing Teams
- Rapid Deployment
Private Cloud
A dedicated cloud environment that is ideal for organizations that require high levels of security and control.
- Mid-Sized Organizations
- Healthcare
- Financial Services
Self-Hosted
Install Verbix on your own premises to have full control of conversation data, in your own telephony environment.
- Enterprise Organizations
- Organizations Using Open-Source Telephony
- Highly Regulated Industries
Start Small. Scale When Ready.
Start now and scale your AI conversation analytics as you grow your Elastix environment.
Connect Elastix
Integrate your Elastix telephony environment using available integrations and APIs.
Enable Call Recording
Enable call recording to automatically stream audio to Verbix.
AI Processes Conversations
AI transcribes calls, calculates sentiment, and generates key insights.
Access Insights Instantly
View conversation analytics, performance metrics, and call summaries immediately.
For CIO & IT Teams
Verbix is built to work in flexible telephony environments and at the same time meet enterprise IT, security, and scalability needs.
Built for Open-Source Telephony Environments
Enterprise-grade flexibility, security, and scalability for Elastix.
Flexible Integration
Integrate AI call analytics into Elastix with no need to replace your current telephony system.
Greater Data Control
Select the deployment method that best fits your organization's infrastructure and data privacy needs.
Scalable Architecture
Handle rising call traffic volumes with centralized conversation analytics.
API-Ready
Leverage APIs to integrate call analytics into your existing applications, workflows and business systems.
Real Results, Real Impact
Organizations using AI-powered call analytics commonly achieve:
70%
Faster QA Reviews
90%
Reduced Manual Monitoring
35%
Increased Agent Productivity
25%
Improved Customer Satisfaction
60%
Faster Issue Resolution
100%
Searchable Call Archive
Customer Success Stories
Trusted by Customer Service Teams Worldwide.
Find out why companies are enhancing quality control, customer satisfaction, and business process efficiency with Verbix AI.
Frequently Asked Questions
Yes. Verbix may be added on Elastix systems to process supported recorded calls with the aid of plain transcription related service and with conversation intelligence.
Yes. Flexible telephony environments are supported with Verbix and you may now connect a leading AI conversation analytics engine with the best supported open source telephony platform.
Yes. To assist teams in rapidly understanding the main topics discussed and identifying any subsequent actions, recorded conversations can be automatically summarized.
Yes. AI processes the dialogues to detect the sentiment of the customers and visualize additional layers of the customer journey.
Yes. Conversations can be searched by keywords, AI summaries, agents, customers or any call attribute available.
Yes. Conversation insights driven by AI can assist supervisors in pinpointing communication trends, coaching opportunities and areas to improve.
Yes. Verbix can be run in your own data centre, with your own walls as an on premise deployment, if you need the control, security and privacy of your own environment, however hosted is the preferred option.
Connects with tools you already use
Verbix integrates seamlessly with your favorite CRM, helpdesk, and telephony applications to automate workflows.
