AI Call Analytics for Wazo Platform Open-Source Telephony Integration
AI-Powered Conversation Intelligence for Wazo PlatformTurn each conversation on the Wazo Platform into business insights you can act on with call transcription, automated summaries, sentiment analysis and conversation intelligence powered by AI. Examine customer interactions, increase agent effectiveness and get enhanced insight into your telephony operations.
Is This What Your Team Is Facing?
Wazo Platform provides organizations with the freedom and control of their telephony system, but reviewing every single call manually gets difficult when the call volumes are high.
Manual Call Reviews Take Too Much Time
Supervisors are busy listening to recorded calls for hours rather than coaching their agents and delivering a good customer experience.
Limited Customer Sentiment Visibility
Traditional telephony reporting does not capture enough information about customer emotions, satisfaction, or quality of conversation.
Difficult Agent Performance Monitoring
Standard call metrics do not address whether agents are talking effectively to customers or what areas they need to improve on.
Manual Conversation Monitoring
Listening to calls one by one can be a bottleneck when evaluating quality.
Valuable Customer Insights Are Missed
Feedback from customers, raising issues and sales opportunities are buried within recorded calls.
Standard Reports Lack Conversation Context
Traditional call metrics count activity but don’t tell you what customers and agents talked about.
How Wazo Platform Call Analytics Works with Verbix
Intelligent Analytics in 4 Simple Steps
1. Connect Your Wazo Platform Telephony Environment
Integrate your Wazo Platform with Verbix via the compatible integrations, APIs and Call Recording among others.
2. AI Transcribes Every Conversation
Transform recorded Wazo calls into searchable transcriptions with:
3. AI Generates Conversation Insights
Verbix analyses conversations to detect:
4. Access AI-Powered Analytics
Access conversation insights, call patterns, and performance data from a single view with an AI-powered analytics dashboard.
AI-Powered Wazo Platform Analytics Dashboard
Get a clearer view of all your customer’s touch points.
Analyze Every Wazo Platform Conversation
Customer Support
Analyse customer enquiries regularly for patterns, identify and understand customers worries, and develop overall support quality.
Sales Calls
Get insight into customer intent, objections and potential opportunities during sales calls.
Internal Helpdesk
Learn from internal helpdesk cases to enhance service quality and collaboration within the team.
Finance & Billing
Monitor the consistency of the billing process and the user-experience of billing related conversations.
Technical Support
Detect patterns in technical problems and enhance the support interaction and the resolution.
Agent-to-Agent Collaboration
Discover how agents communicate internally, and enhance teamwork and knowledge sharing.
Powerful AI Capabilities
AI Call Transcription
Turn conversations on the Wazo Platform into accurate, searchable transcripts automatically.
AI Call Summaries
Create condensed summaries of main talking points and key follow-up actions.
Customer Sentiment Analysis
Analyze customer emotions and sentiments during conversations.
Conversation Search
Search for past chats by keyword, summary, agent, customer, or call detail and find them in seconds.
Agent Performance Insights
Understand communication quality and coach agents on opportunities to improve.
AI Playbooks
Detect salient events and results in conversations, automatically.
CRM Integrations
Bring AI-powered conversation insights into your CRM and business apps.
API Integration
Use the API to integrate Verbix AI into your own solutions.
Custom Monitoring
Create custom AI monitoring policies tailored to your organization’s unique business needs.
Flexible Deployment for Wazo Platform
Select the deployment model that is most appropriate for your organization's infrastructure and security needs.
Shared Cloud
Quick deployment with secure cloud infrastructure.
- Small Businesses
- Growing Teams
- Rapid Deployment
Private Cloud
Dedicated cloud infrastructure for an organization with needs for additional security and control.
- Mid-Sized Organizations
- Healthcare
- Financial Services
Self-Hosted
Install Verbix on your own systems, enabling more control over your conversation data and your telephony environment.
- Enterprise Organizations
- Organizations Using Open-Source Telephony
- Highly Regulated Industries
Start Small. Scale When Ready.
Start fast and scale your Wazo Platform environment with your AI conversation analytics.
Connect Wazo Platform
Integrate your Wazo Platform telephony environment effortlessly.
Enable Call Recording
Activate call recording to allow Verbix AI to capture conversations.
AI Processes Conversations
AI transcribes, summarizes, and analyzes customer sentiment in real time.
Access Insights Instantly
View detailed performance metrics, call trends, and actionable insights immediately.
For CIO & IT Teams
Verbix is made to operate in flexible telephony environments and at the same time fulfill the needs of enterprise IT, security, and scalability.
- Secure API Integration
- Enterprise Authentication
- Role-Based Access Control
- End-to-End Encryption
- Scalable Architecture
- Flexible Deployment Options
Built for Open-Source Telephony Environments
Unlock the full potential of your Wazo Platform telephony stack with enterprise AI intelligence.
Flexible Integration
Integrate AI call analytics in your Wazo Platform environment without having to swap out your current telephony system.
Greater Data Control
Select the deployment method that best fits your company’s infrastructure and data needs.
Scalable Architecture
Handle growing call traffic with centralised conversation analytics.
API-Ready
Leverage APIs to integrate call analytics with your existing application(s), workflows, and business systems.
Real Results, Real Impact
Call analytics enabled with AI are commonly utilized by organizations for:
70%
Faster QA Reviews
90%
Reduced Manual Monitoring
35%
Increased Agent Productivity
25%
Improved Customer Satisfaction
60%
Faster Issue Resolution
100%
Searchable Call Archive
Customer Success Stories
Discover how organizations leverage Verbix AI to enhance the customer experience, conversation visibility, and operational efficiency.
Frequently Asked Questions
Yes. Verbix can be used in conjunction with Wazo Platform to process select recorded conversations with AI transcription and conversation intelligence.
Yes. To make it easier for teams to absorb what was talked about and what they need to do, recorded conversations can be auto-summarized.
Yes. AI-enabled analysis of conversations to detect customer sentiment and gain a better understanding of customer engagements.
Yes. Search conversations by keyword, AI summary, agent, customer, or call metadata, if available.
Yes. Conversation insights powered by AI can assist managers in recognizing communication trends, coaching possibilities, and areas needing improvement.
Yes. Verbix provides various deployment models shared cloud, private cloud and on premises installations catering for the needs of organizations with diverse infrastructure and security needs.