MikoPBX Open-Source Telephony Integration with Verbix.ai
Turn MikoPBX Voice Communications into AI-Driven Insights
Verbix.ai is a native integration with the MikoPBX Open-Source PBX Platform that leverages AI to convert each voice communication into searchable transcripts, sentiment & intent insights, compliance analytics, performance metrics, and actionable business intelligence. From contact centers, support teams, sales operations to enterprise voice systems, Verbix.ai applies AI-powered voice analytics to every MikoPBX call – automatically, securely and at scale.
Integration Overview
With the integration of Verbix.ai + MikoPBX, all your calls are immediately:
Captured & Synced
The inbound and outbound calls, servers within MikoPBX can record each call and securely upload to Verbix.ai Server using REST API, you can also upload the audio files to verbix.ai using event hooks or secure webhooks delivery.
Transcribed with AI
High-end speech-to-text produces audio text with a very high success rate together with time stamps and separation of speakers in supported languages.
Analyzed for Insights
Sentiment, customer intent, topic trends, keyword patterns, compliance flags, and agent performance are AI-extracted.
How It Works
Open-Source Call Capture
MikoPBX REST APIs
Call recording webhooks
Event listeners (AMI / XMPP / Websocket streams)
Secure HTTPS callbacks
The recording of the audio, as well as the related metadata such as caller ID, agent ID, timestamps, tags and so on, is automatically pushed to Verbix.ai.
AI Speech-to-Text Engine
High-accuracy transcription
Speaker separation
Support for multiple languages
Background noise reduction
Suitable for open source telephony audio streams.
AI Analytics & Insights
Sentiment & emotion scoring
Customer intent & topic extraction
Keyword trends & patterns
Compliance monitoring
Agent performance scoring
AI-generated summaries
Dashboards enable supervisors and leaders to view critical conversation insights in real time.
Key Features
Fully Automated MikoPBX Call Recording Sync
Transcription For Real-Time Or Batch Processing
Emotion & Sentiment Detection
Extraction Of Intent & Topics
Call Summaries Generated By AI
Agent Performance Insights
Compliance Monitoring
Secure Encrypted Cloud Storage
Custom Dashboards & Reports
Security & Compliance
Verbix.ai provides full enterprise security for all your MikoPBX data:
Built for the organizations who have very high data security, privacy and compliance needs.
Why Integrate Verbix.ai with MikoPBX?
Ideal for: Call Centers, BPOs, Support Teams, Large Scale Enterprise Communications, SaaS providers, and pretty much any organization making use of MikoPBX – the open source telephony.
Use Cases
Automated evaluation, scoring, and performance insights.
Monitor shifts in sentiment and uncover intent patterns.
Ensure scripts and regulatory requirements are followed.
Analyze successful call patterns to improve conversion rates.
Use AI insights to coach and upskill agents.
Detect recurring complaints, escalation trends, or service gaps.