AI Call Analytics for Infobip Cloud Telephony Integration
AI-Powered Conversation Intelligence for InfobipTurn every Infobip customer conversation into business insights that you can act on with the power of AI call transcription, automatic summaries, sentiment analysis, and conversation intelligence. Understand every interaction, boost agent performance, and provide superior customer experiences with call analytics powered by AI.
Is This What Your Team Is Facing?
Infobip enables businesses to manage customer communications, but thousands of conversations could not be analyzed individually as call volumes increased.
Manual Call Reviews Take Too Much Time
Supervisors dedicate hours to listen to calls rather than coaching their agents and improving the customer experience.
Limited Customer Sentiment Visibility
Traditional call reporting do not reveal much about customer emotions, level of satisfaction, or quality of the conversation.
Difficult Agent Performance Monitoring
Simple call statistics don’t reveal how well agents are interacting with customers or what types of training they might need.
Manual Conversation Monitoring
Individual call reviewing also renders quality monitoring time-demanding and not scalable.
Valuable Customer Insights Are Missed
Voice of the customer, pain points, and sales leads are buried on recorded calls.
Standard Reports Lack Conversation Context
Call metrics reveal the volume of calls but not what the customers and agents talked about.
How Infobip Call Analytics Works with Verbix
Intelligent Analytics in 4 Simple Steps
1. Connect Your Infobip Cloud Telephony Platform
Use supported integrations, APIs and call recording to connect your Infobip cloud telephony platform securely with Verbix.
2. AI Transcribes Every Conversation
Get your recorded Infobip conversations automatically transcribed and searchable with:
3. AI Generates Conversation Insights
Verbix analyzes conversations to identify:
4. Access AI-Powered Analytics
See conversation insights, call trends, and performance metrics from a single AI-powered analytics dashboard.
AI-Powered Infobip Analytics Dashboard
Get a clearer view of all your customer’s touch points.
Analyze Every Infobip Customer Conversation
Customer Support
Detect common customer questions, concerns, and pain points and provide better support.
Sales Calls
Recognize buyer intent, objections, and sales opportunities during sales calls.
Internal Helpdesk
Insights into internal support requests and responses to enhance quality and collaboration.
Finance & Billing
Examine billing sessions for consistency and to enhance customer service.
Technical Support
Discover frequent technical problems and enhance the quality of support interactions and problem resolution.
Agent-to-Agent Collaboration
Comprehend the patterns of internal communication when trying to enhance collaboration and sharing of knowledge.
Powerful AI Capabilities
AI Call Transcription
Turn your Infobip conversations into searchable, accurate transcripts with the help of AI.
AI Call Summaries
Receive insightful summaries highlighting the main talking points and key follow-up actions.
Customer Sentiment Analysis
Analyze the emotions of customers during a call.
Conversation Search
Use a keyword, summaries, agents, customers, or call information to search for any previous conversations.
Agent Performance Insights
Derive intelligence concerning communication quality with a potential agent and how to coach them.
AI Playbooks
Detect key conversation events and results automatically.
CRM Integrations
Link AI-based conversation insights with your CRM and business tools.
API Integration
Use APIs to integrate Verbix AI with your own applications and workflows.
Custom Monitoring
Set up the AI's monitoring rules to your organisation's particular business needs.
Flexible Enterprise-Grade Deployment
You can select the deployment model appropriate for your organization's infrastructure and security needs.
Shared Cloud
Fast provisioning in a secure cloud environment.
- Small Businesses
- Growing Teams
- Rapid Deployment
Private Cloud
Dedicated Cloud Infrastructure for Enterprises that need high level of Security and Control.
- Mid-Sized Organizations
- Healthcare
- Financial Services
Self-Hosted
Deploy inside your own infrastructure for full access to your conversation data.
- Enterprise Organizations
- Government
- Highly Regulated Industries
Start Small. Scale When Ready.
Get up and running fast with AI conversation analytics, then scale as your organization grows.
Connect Infobip
Integrate your Infobip cloud telephony platform effortlessly.
Enable Call Recording
Activate call recording to allow Verbix AI to capture conversations.
AI Processes Conversations
AI transcribes, summarizes, and analyzes customer sentiment in real time.
Access Insights Instantly
View detailed performance metrics, call trends, and actionable insights immediately.
For CIO & IT Teams
Verbix is created to fulfill the needs of enterprise IT, security, and scalability.
- Secure API Integration
- Enterprise Authentication
- Role-Based Access Control
- End-to-End Encryption
- Scalable Architecture
- Flexible Deployment Options
Real Results, Real Impact
Call analytics based on AI in organizations result on average in:
70%
Faster QA Reviews
90%
Reduced Manual Monitoring
35%
Increased Agent Productivity
25%
Improved Customer Satisfaction
60%
Faster Issue Resolution
100%
Searchable Call Archive
Customer Success Stories
Discover how organizations leverage Verbix AI to enhance the customer experience, conversation visibility, and operational efficiency.
Frequently Asked Questions
Yes. Infobip has a partnership with Verbix that allows you to apply AI transcription and conversation intelligence to supported recorded calls.
Yes. To facilitate rapid comprehension of conversation and required action by teams, recorded discussions can be automatically briefed.
Yes. In conversations, AI is applied to recognize customer sentiment and get more value from customer engagement.
Yes. Queries conversations by keywords, by AI-generated summaries, by agents or customers or by metadata related to calls.
Yes. Insights from AI conversations can also assist managers in recognizing conversation trends, potential coaching points, and areas where agents may be struggling.
Yes. In addition to shared cloud and private cloud services, Verbix also offers on-premise solutions for those organizations with more specific infrastructure and security needs.